hhbd1's Privacy Policy

1 Introduction

hhbd1 is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously and are fully committed to protecting your personal information.

This Privacy Policy ("Policy") describes how hhbd1 collects your information, how that information is used, how long it is retained, and under what circumstances it may be shared with third parties. By using our platform, you consent to the terms of this Policy.

This Policy applies to all hhbd1 services — website browsing, account registration, deposit and withdrawal transactions, playing games, and customer support. If you disagree with any part of this Policy, please refrain from using our services.

2 Information Collection

hhbd1 collects the following types of information:

2.1 Information You Provide

When you create an account on our platform or contact us, we collect the following information:

• Full name and date of birth
• Mobile number and email address (if applicable)
• Payment-related information — bKash, Nagad, or Rocket mobile banking number
• Documents required for identity verification (such as a national identity card)
• Information you provide through customer support chat or email

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Date, time, and duration of website visits (according to Bangladesh Standard Time, BST / UTC+6)
• Record of pages viewed and links clicked
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

3 Use of Information

hhbd1 uses collected information only for legitimate and specific purposes. The main purposes for which we use your information are described below:

• Service Delivery & Operation: Creating and managing your account, processing deposits and withdrawals (via bKash, Nagad, Rocket), and ensuring gaming services.
• Identity Verification: Confirming your identity to prevent fraudulent activity and maintain platform security.
• Customer Support: Providing assistance via live chat or email to resolve your questions and issues.
• Platform Improvement: Analyzing user behavior to improve service quality and resolve technical issues.
• Regulatory Compliance: Meeting legal obligations, preventing money laundering, and enforcing responsible gaming policies.
• Bonus & Promotional Information: Informing you about relevant offers — such as a 100% welcome bonus.
• Security Monitoring: Keeping your account secure by detecting unusual transactions or login patterns.

4 Information Storage & Security

Protecting your information is one of hhbd1's top priorities. We store your information using industry-standard security technologies.

4.1 Technical Security Measures

• SSL Encryption: All data exchanged between our platform and your device is secured through SSL (Secure Sockets Layer) encryption technology.
• Encrypted Storage: Sensitive information — particularly payment-related data — is stored in encrypted databases.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
• Regular Security Audits: Regular technical reviews are conducted to ensure the security of our systems.

4.2 Data Retention Period

hhbd1 retains your information for as long as it is necessary to provide services or as required to meet legal obligations. Even after an account is closed, some information (such as transaction history) may be retained for a statutory period. Once that period has passed, the information is securely deleted.

5 Sharing Information with Third Parties

hhbd1 does not sell your personal information. However, limited information may be shared with specific third parties in the following circumstances in order to provide services:

• Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to complete transactions. This information is used solely for the purpose of completing the specific transaction.
• Technology Partners: Limited information may be shared with technology partners who provide platform operations, game software, and security services. These partners are bound by strict confidentiality agreements.
• Legal Authorities: Required information may be provided in response to court orders, legal notices, or requests from other lawful authorities.
• Fraud Prevention: Information may be shared with relevant authorities to prevent financial crimes or fraudulent activity.

Outside of the circumstances listed above, hhbd1 will obtain your explicit consent before sharing your information with any third party.

6 Cookies Policy

hhbd1 uses cookies and similar tracking technologies in your browser. Cookies are small text files stored on your device that help make our services more effective.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary to ensure the basic functions of the platform (login, maintaining sessions).
• Functional Cookies: Used to remember your preferences and settings so you do not have to set them up again each time.
• Analytics Cookies: Used to understand how users interact with the platform and to improve services.

6.2 Cookie Controls

You can enable or disable cookies through your browser settings. However, disabling essential cookies may affect some core functions of the platform. For more information, contact us at [email protected].

7 User Rights

As a user of the hhbd1 platform, you have the following rights:

• Right to Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.
• Right to Correction: If there is any incorrect information in your account, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, however due to legal obligations it may not be possible to delete all information immediately.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Opt Out of Marketing Communications: You may opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you have any concerns about how your information is being processed, you may contact us directly.

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat.

8 Protection of Minors

hhbd1's services are intended only for those aged 21 and above. We strictly ensure that minors are not able to use our platform.

We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 Policy Changes

hhbd1 may update this Privacy Policy from time to time. This Policy may be revised due to changes in the scope of services, the introduction of new technology, or legal changes.

If any significant changes are made, we will notify you through our platform or via your registered contact method (live chat or email).

If you continue to use the platform after changes have been made, it will be assumed that you have agreed to the updated Policy. We therefore advise you to check this page regularly.

The date of the most recent update to this Policy is noted at the top of the page.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact hhbd1 using the methods below: